{"id":3488,"date":"2026-03-31T14:28:26","date_gmt":"2026-03-31T14:28:26","guid":{"rendered":"https:\/\/theaceproject.ca\/?p=3488"},"modified":"2026-06-04T15:11:48","modified_gmt":"2026-06-04T15:11:48","slug":"welcoming-all-accessible-customer-service","status":"publish","type":"post","link":"https:\/\/theaceproject.ca\/fr\/welcoming-all-accessible-customer-service\/","title":{"rendered":"Accueil de tous : Service client accessible"},"content":{"rendered":"<ul class=\"wp-block-list\">\n<li>Identifier comment communiquer avec des clients ayant divers handicaps, visibles ou invisibles<\/li>\n\n\n\n<li>Explorer les pratiques prometteuses pour un service client accessible<\/li>\n\n\n\n<li>Explorez comment interagir avec les clients qui :<br>Utilisez des animaux de soutien, des accompagnateurs et des aides techniques<\/li>\n\n\n\n<li>Identifier comment utiliser la technologie pour aider les clients \u00e0 acc\u00e9der aux biens ou aux services<\/li>\n\n\n\n<li>Exercice : Comment aider un client ayant des difficult\u00e9s d'acc\u00e8s aux biens ou aux services<\/li>\n\n\n\n<li>Se sentir plus \u00e0 l'aise pour fournir, et aider les autres \u00e0 fournir, un service client accessible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>D\u00e9finir ce qui rend une r\u00e9union ou un \u00e9v\u00e9nement accessible, y compris les consid\u00e9rations cl\u00e9s pour les espaces en personne et virtuels, les mat\u00e9riels et les soutiens.<\/p>\n<p>Identifier les obstacles courants qui peuvent limiter la participation et les strat\u00e9gies pour les supprimer \u00e0 chaque \u00e9tape de la planification de l'\u00e9v\u00e9nement.<\/p>\n<p>Appliquez les meilleures pratiques en mati\u00e8re d'accessibilit\u00e9 \u00e0 des sc\u00e9narios concrets, de la planification et de l'inscription \u00e0 l'am\u00e9nagement des lieux, aux plateformes en ligne et \u00e0 la communication.<\/p>\n<p>Pratiquez une communication et une coordination respectueuses avec les participants et les prestataires de services pour garantir la participation inclusive de tous les invit\u00e9s.<\/p>","protected":false},"author":4,"featured_media":2166,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[167],"tags":[],"class_list":["post-3488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practical-accessibility-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welcoming All: Accessible Customer Service EN - ACE Project<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theaceproject.ca\/fr\/welcoming-all-accessible-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welcoming All: Accessible Customer Service EN - ACE Project\" \/>\n<meta property=\"og:description\" content=\"Define what makes a meeting or event accessible, including key considerations for both in-person and virtual spaces, materials, and supports. 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