Welcoming All: Accessible Customer Service

Identify how to communicate with customers who have various disabilities, including visible and invisible
Explore promising practices for accessible customer service
Explore how to interact with customers who:
Use service animals, support persons, and assistive devices
Identify how to use technology to help customers access goods or services
Practice how to assist a customer having difficulty accessing goods or services
Feel more confident providing, and supporting others to provide, accessible customer service

Illustrations by Bea van Leeuwen. We are privileged to work in Mi’kma’ki, on the unceded and ancestral territory of the Mi’kmaq people.

Practical Accessibility Skills