An animated light bulb.

Practical Accessibility Skills

Welcoming All: Accessible Customer Service EN

  • Identify how to communicate with customers who have various disabilities, including visible and invisible
  • Explore promising practices for accessible customer service
  • Explore how to interact with customers who:
    Use service animals, support persons, and assistive devices
  • Identify how to use technology to help customers access goods or services
  • Practice how to assist a customer having difficulty accessing goods or services
  • Feel more confident providing, and supporting others to provide, accessible customer service

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Illustrations by Bea van Leeuwen. We are privileged to work in Mi’kma’ki, on the unceded and ancestral territory of the Mi’kmaq people.

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